Shipping policy
TEZ RAFTAR Shopping Policy
Welcome to TEZ RAFTAR! We aim to provide a seamless and enjoyable shopping experience. Please review our shopping policy for important information regarding order processing, delivery, and customer support.
*1. Order Processing**
- **Processing Time:** Orders are processed within 24 hours of receipt. If you place your order outside of business hours or on a weekend, processing will commence the next business day.
- **Order Confirmation:** Once your order is placed, you will receive an order confirmation email with details of your purchase. If you do not receive a confirmation email, please check your spam or junk folder. If you still don't see it, contact us at [shanuramcustomercare@gmail.com](mailto:shanuramcustomercare@gmail.com) for assistance.
*2. Delivery Time**
- **Standard Delivery:** Delivery times are based on standard Indian delivery schedules. Typically, orders are delivered within 4-7 business days from the date of dispatch. Please note that delivery times may vary depending on your location and the availability of the items ordered.
- **Delivery Address:** Ensure that the delivery address provided is accurate and complete to avoid any delays or issues with your order. TEZ RAFTAR is not responsible for delays or non-delivery due to incorrect address information.
*3. Shipping Charges**
- **Shipping Costs:** Shipping charges, if applicable, will be calculated at checkout based on the delivery location and weight of the items. Any applicable shipping fees will be clearly stated before you complete your purchase.
*4. Order Tracking**
- **Tracking Information:** Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your shipment. You can use this tracking number to check the delivery progress through the courier’s website.
*5. Returns and Exchanges**
- **Return Policy:** We accept returns or exchanges within 7 days of receiving your order. Items must be returned in their original condition and packaging. Please contact us at [shanuramcustomercare@gmail.com](mailto:shanuramcustomercare@gmail.com) to initiate a return or exchange and receive further instructions.
- **Non-Returnable Items:** Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items will be marked as non-returnable on our website.
*6. Customer Support**
- **Contact Information:** For any questions or concerns regarding your order, please reach out to our customer care team:
- **Phone:** 7742222233
- **Email:** [shanuramcustomercare@gmail.com](mailto:shanuramcustomercare@gmail.com)
- **Business Hours:** Our customer support team is available during business hours. We strive to respond to all inquiries as quickly as possible.
*7. Changes to Policy**
TEZ RAFTAR reserves the right to update or modify this shopping policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.
Thank you for shopping with TEZ RAFTAR! We appreciate your business and look forward to serving you.